SMS Tickets: Special Service, or hazard?

SMS tickets celebrate success. Daily, about twenty thousands passengers buy their tickets for metro or tram in Prague by their cell phone. It took some time before people got used to it, but the system finds more users every day. Anyway, there appeared some problems lately. Firstly, the sms should come immediately after one sends the request, but there were recently cases of the ticket coming as late as half an hour. The Prague Public Transport company object similar complaints are not very often.

The other dispute is not a new one – The Office for Protection of Personal data claims the service breaks the law, as it is ajar to the Law of Name and Description Protection, because the Public Transport company keeps the data like phone numbers from which the customers order for ten years. The company defends they need to keep the data in order to provide a tax certificate, or because of possible complaints. The Office for Protection of Personal data doesn’t like those 10 years.


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